A local operator in Turkey
Healthis Assistance is a medical coordinator and operational partner that manages the case from the first request to the patient's discharge.
We bring the insurance company, the patient and the clinic together in one managed process: we collect medical data, select the right specialist, coordinate treatment, control the case route and keep communication on cost and status transparent.
Discuss cooperationFor an insurance partner this means
Why Turkey and Istanbul work for an insurance partner
Turkey combines clinical quality, international standards and more affordable treatment costs than many routes in the EU and US.
Clinical base
- A wide choice of multidisciplinary clinics and narrow specialists
- International standards and accreditations
- Strong competencies in high-cost treatment areas
Case economics
- More competitive costs than many EU and US markets
- Routes can be chosen by quality and by budget
- Room for cost containment and price negotiations
Operational logic
- Istanbul is a convenient international hub for patients from the CIS and EU
- Communication with clinics and doctors is easier to centralise
- A local partner reduces the load on the insurance team
A single point of case management
We sit between the payer, the patient and the clinic — and turn a complex international case into a clear, managed process.
How cooperation on a case works
Below is the case route an insurance partner can expect: from the incoming request to treatment and follow-up support.
At every stage the partner receives transparent communication on the case status, the medical logic of the route and the expected cost. This cuts internal coordination time and makes an international case predictable.
What cost containment means to us
We do not simply refer the patient to a clinic — we manage the cost, justification and quality of the international medical case.
Medical necessity control
- we analyse the scope of treatment and the case route
- we help exclude excessive procedures and unjustifiably long hospital stays
- we build a medically justified solution for every case
Cost and claims optimisation
- we compare providers by quality, timing and budget
- we negotiate a more rational cost of treatment
- we verify the logic of estimates and the transparency of invoices
Utilization management and anti-fraud
- we flag potentially suspicious, redundant or case-inconsistent items
- we watch for discrepancies between the treatment plan and the actual invoice
- we reduce the risk of unjustified medical expenses
Experience with complex, high-cost specialties
The Healthis partner network is especially relevant for cases where the insurer needs a combination of quality, coordination and cost control.
High-cost cases: oncology, orthopedics, general surgery, transplantation. Other areas: cardiac surgery, pediatrics, neurosurgery.
What the partner gets — and what the patient gets
A strong partnership in this segment only works when both the payer and the insured patient feel the benefit.
For the insurance / assistance company
- a single point of contact for the case in Turkey
- transparent communication and billing
- coordination with the clinic, doctor and patient without extra touchpoints
- reporting on status and the medical logic of the route
- local control of costs and treatment timelines
For the patient
- selection of the right doctor and clinic for the specific diagnosis
- a 24/7 coordinator and support on site
- meeting, transport and help with accommodation when needed
- hospitalisation, surgery, recovery follow-up
- translation of medical documents and unified communication
Compliance, legal and corporate readiness
For an insurance company it is not only clinic selection that matters, but process discipline: data protection, clear document flow, contractual readiness and regular case reporting.
Confidentiality and data
- careful handling of the patient's medical and personal data
- obtaining and recording consent to share case documents with the doctor and clinic
- structured storage of files, translations, reports and discharge summaries
Contractual and financial discipline
- a transparent estimate, clear billing and control of cost changes per case
- a unified document package: medical review, treatment plan, invoice, discharge summary
- readiness for NDAs, partner agreements and agreed service terms
A corporate way of working
- a single point of contact for the insurer, TPA or assistance company
- regular status updates on medical logic, timelines and costs
- local operational control in Istanbul without fragmented communication
A reliable partner for medical coordination and TPA support in Istanbul
For insurance and assistance companies.